|Berlin/12.12.2003 German Version|
|Next generation e-government for Melle|
Moving house, having a baby, setting up a business... there are numerous reasons why citizens or companies contact public administrations, and local government are under increasing pressure to improve the quality and speed of service delivery. More than offering just Web-based information, CASSY is giving Melle's citizens personalised assistance and solutions to enquiries, entered entirely using natural language.
"No other comparable system exists on the eGovernment market right now," explains Stefan Covaci CEO of Agentscape that has developed this application. "It can save a city hall a lot of time and money in service delivery, while also opening up a new means of true dialogue between citizens and their public administrations".
Trial run in Melle
In November 2002, CASSY
"In the beginning, use of CASSY didn't exceed around 10 per cent of the population, but we expect this to grow in the same way as online banking has grown. For example, at this time 30 per cent of bank customers in our region use online banking," reports Uwe Strakeljahn from the City of Administration in Melle.
CASSY is one of 17 pilot cases applying new agent and middleware technology within the IST project EUTIST-AMI
A 24-hour helpdesk
The benefits of CASSY are clear. For the citizen, it offers a 24-hour helpdesk that reacts quickly and competently to personalised questions. Often a service demanded in the evening is already available in the morning. It also serves as a one-stop shop for everything connected to the public administrations, so someone moving into the area is able not only register their relocation via the internet, but can, at the same time, register with the telecommunications company, water and electricity suppliers, the rubbish collection service, identify an appropriate school for the children and so on.
For the public administrations, the system offers major savings in personnel and material costs as well as improvements in the quality and timeliness of service delivery. It can also serve as a training tool for new staff.
But perhaps most importantly, CASSY opens up a new channel of communication between citizens and local government. With the data provided by the citizens, the public administrations generate much greater awareness of the needs, problems and situation of their local inhabitants. With this knowledge, they are much better equipped to tailor and improve their services according to customer demands.
|For more information about the project CASSY and the product please consult our product flyer. It can also be downloaded in pdf from our website.|
|If you want more informations please use the following link:|
Dr. Stefan Covaci (firstname.lastname@example.org)
Tel.: +49 30 5900478-13