By Agentscape AG April 15, 2003
Radio clip about CASSY
This radio clip published by Streaming Media of Vienna, Austria gives insight from the perspective of the developers and project partners about the huge potential of improvement of e-Government Services and Support through deployment of CASSY. The ever growing pressure on public administrations for more efficiency, effectiveness, transparency, availability and friendliness of their services and support calls for the introduction of a new breed of innovative customer-centric technology. CASSY as a first WEB Natural Language Self-Service tool demonstrates the benefits of this approach and paves the way towards advanced knowledge automation and e-channel awareness.